Privacy Policy | ElliotMeds

1. Introduction

ElliotMeds is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Where applicable, we align with privacy and security practices commonly expected of telemedicine workflows. No website or electronic transmission method can be guaranteed completely secure.

Important: Please do not submit personal health information through general contact forms or email unless you are specifically directed through a secure workflow. Medical details should be submitted only through the secure intake process after account authentication.

2. Information We Collect

We collect the following types of information:

Personal Information:

Name, email, phone number, address
Date of birth and demographic information
Payment and billing information

Health Information (Protected Health Information - PHI):

Medical history and current conditions
Current medications and allergies
Physical measurements and health metrics
Treatment goals and lifestyle information
Provider chart reviews and prescription records

Technical Information:

IP address, browser type, device information
Usage data and analytics
Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

Provide telemedicine chart review and treatment
Process and fulfill prescriptions
Communicate about your care and treatment
Process payments and prevent fraud
Comply with legal and regulatory requirements
Improve our services and user experience
Send administrative communications

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Healthcare Providers: Licensed providers who review your chart and prescribe treatment
Pharmacy Partners: Licensed pharmacies that fulfill your prescriptions
Service Providers: Third parties who assist with payment processing, shipping, and technology infrastructure
Legal Requirements: When required by law, regulation, or court order

5. Privacy Practices

ElliotMeds uses administrative, technical, and organizational safeguards intended to help protect personal information. These include practices such as:

Limiting access to personal information to staff and contracted partners with a need to know
Requiring vendors that handle personal information to protect that information
Providing reasonable means for you to access and request corrections to your information
Notifying you of material changes to this policy

No website, electronic storage method, or electronic transmission method can be guaranteed completely secure. We continue to review and improve our privacy and security practices over time.

6. Data Security

We use industry-standard practices to help protect personal information in transit and at rest, and we work with reputable infrastructure and payment providers. Despite these efforts, no method of internet transmission or electronic storage is fully secure.

Do not submit personal health information through general contact forms or unsecured email. Use the secure intake process after creating an account when you need to share medical details.

7. Your Privacy Rights

You have the right to:

Access your personal and health information
Request corrections to inaccurate information
Request restrictions on how we use your information
Receive an accounting of disclosures
Request a copy of this Privacy Policy
File a complaint if you believe your rights were violated

8. Cookies and Tracking

We use cookies and similar technologies for analytics and to improve user experience. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

11. Contact Us

For privacy questions or to exercise your rights, contact:
Email: privacy@elliotmeds.com