Terms of Service

ElliotMeds LLC operates an online telehealth platform that helps connect eligible users with independent licensed healthcare providers for medical chart review, clinical review, and, when medically appropriate, prescription treatment options.

ElliotMeds is not a pharmacy.

ElliotMeds is not a manufacturer of medications.

ElliotMeds does not practice medicine.

ElliotMeds does not make medical decisions.

ElliotMeds does not guarantee that any user will receive a prescription, a specific medication, a specific dosage, a specific treatment plan, or a specific medical result.

All medical decisions are made solely by licensed healthcare providers using their independent medical judgment.

If a licensed healthcare provider determines that treatment is medically appropriate, the provider may issue a prescription. Approved prescriptions may be sent to a licensed pharmacy for fulfillment and shipment directly to the patient.

By using ElliotMeds.com or any ElliotMeds service, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to be legally bound by these Terms.
• You are at least 18 years old.
• You are legally able to enter into this agreement.
• You are using the services for yourself and not for another person unless expressly authorized by ElliotMeds and permitted by law.
• All information you provide is true, accurate, current, and complete.

If you do not agree with these Terms, you may not use the website or services.

ElliotMeds may update or modify these Terms from time to time.

Any updated Terms will be posted on the website with a revised “Last Updated” date.

Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the website and services.

To use ElliotMeds services, you must:

• Be at least 18 years old.
• Be located in a U.S. state where ElliotMeds services are available.
• Provide accurate identifying information.
• Provide accurate medical history.
• Provide accurate payment information.
• Provide a valid email address and phone number.
• Provide a valid shipping address.
• Have the legal ability to consent to telehealth services.
• Comply with all applicable laws and regulations.

ElliotMeds may deny, suspend, or terminate access to services if eligibility cannot be verified or if ElliotMeds believes the user has provided false, incomplete, misleading, or fraudulent information.

ElliotMeds provides access to a telehealth platform through which users may submit medical information for review by licensed healthcare providers.

The general process may include:

• Reviewing available treatment programs.
• Selecting a treatment category or product of interest.
• Creating an account.
• Completing a secure medical intake.
• Providing medical history, current medications, allergies, health goals, and other requested information.
• Having the intake reviewed by a licensed healthcare provider.
• Receiving approval, denial, request for more information, modified treatment recommendation, or referral for in-person care.
• Completing checkout only after approval, if applicable.
• Having an approved prescription sent to a licensed pharmacy for fulfillment.

Telehealth services are not appropriate for emergencies.

If you are experiencing a medical emergency, severe allergic reaction, chest pain, trouble breathing, fainting, severe abdominal pain, severe vomiting, suicidal thoughts, or any other urgent medical condition, call 911 or seek emergency medical care immediately.

A provider-patient relationship is established only when a licensed healthcare provider accepts responsibility for reviewing your medical information and providing care.

Healthcare providers available through the ElliotMeds platform are independent clinical professionals.

Providers are solely responsible for:

• Reviewing your medical information.
• Determining whether telehealth is appropriate.
• Determining whether treatment is medically appropriate.
• Determining whether a prescription should be issued.
• Determining the medication, dosage, directions, and duration of treatment.
• Determining whether additional information, lab work, or follow-up care is needed.
• Denying treatment when medically appropriate.
• Modifying or discontinuing treatment when medically appropriate.
• Referring you to in-person care when appropriate.

ElliotMeds does not control or interfere with provider medical judgment.

Submitting an intake does not guarantee approval.

Completing a chart review does not guarantee approval.

Selecting a medication does not guarantee that the medication will be prescribed.

Selecting a dosage does not guarantee that the dosage will be prescribed.

A provider may:

• Approve the requested treatment.
• Deny the requested treatment.
• Recommend a different treatment.
• Recommend a different dosage.
• Request more information.
• Require lab work.
• Require follow-up care.
• Refer you to in-person care.
• Determine that no treatment is appropriate.

Payment does not guarantee prescription approval.

No medication will be prescribed unless a licensed healthcare provider determines that it is medically appropriate.

If you are not approved for treatment by a licensed healthcare provider, you are eligible for a full refund of the amount paid for that treatment order.

This refund policy applies when treatment is denied by the reviewing provider before the order is sent to pharmacy processing.

Refunds for non-approval will be returned to the original payment method whenever possible.

ElliotMeds may require reasonable processing time to review and process refund requests.

A denial of treatment is not a guarantee that you are unhealthy or ineligible for future treatment. It means only that the reviewing provider determined, based on the information available at that time, that the requested treatment was not medically appropriate.

Once an approved prescription or treatment order has been submitted to pharmacy processing, refunds are not available.

Pharmacy processing may include, but is not limited to:

• Prescription transmission to the pharmacy.
• Pharmacy review.
• Medication preparation.
• Compounding.
• Labeling.
• Packaging.
• Dispensing.
• Shipment preparation.
• Carrier pickup.
• Shipment to the patient.

Because prescription medications and compounded medications are prepared for a specific patient and may not be reused or resold, refunds are not available after pharmacy processing begins.

This policy applies even if:

• You change your mind.
• You no longer want the medication.
• You selected the wrong product.
• You selected the wrong dosage.
• You entered incorrect information.
• You fail to respond to communications.
• You are unavailable for delivery.
• You provide an incorrect shipping address.
• A shipping carrier experiences a delay.
• You fail to follow instructions.
• You experience results that differ from your expectations.

ElliotMeds may, in its sole discretion, review exceptional circumstances, but it is not obligated to issue refunds after pharmacy processing begins.

Prescription medications generally cannot be returned once dispensed, shipped, prepared, or handled by the pharmacy or patient.

For health, safety, regulatory, and pharmacy compliance reasons, ElliotMeds does not accept returns of prescription medication.

Medications may not be returned for resale, reuse, credit, or exchange.

If you believe you received an incorrect, damaged, defective, or compromised shipment, you must contact support promptly at support@elliotmeds.com.

ElliotMeds may request photos, packaging details, tracking information, temperature details, or other information to investigate the issue.

Any replacement or resolution is subject to pharmacy policy, applicable law, product condition, carrier records, and ElliotMeds review.

You are responsible for providing complete, truthful, and accurate medical information.

You must disclose:

• Current medications.
• Supplements.
• Allergies.
• Medical conditions.
• Prior surgeries.
• Prior reactions to medications.
• Current symptoms.
• Pregnancy status, if applicable.
• Relevant lab results, if requested.
• Substance use, if relevant to treatment.
• Any health changes during treatment.

You agree to update ElliotMeds and your provider if your medical condition changes.

You agree to use medication only as prescribed.

You agree not to take more medication than directed.

You agree not to combine treatments without provider approval.

You agree not to share, sell, transfer, or redistribute medication.

You agree not to use medication prescribed to another person.

You agree to seek emergency care for urgent or severe symptoms.

You understand that failure to provide accurate medical information may result in serious harm and may lead to denial, suspension, or termination of services.

Some treatments available through ElliotMeds may involve compounded medications.

Compounded medications are prepared by licensed pharmacies pursuant to valid prescriptions for specific patients.

Compounded medications are not FDA-approved.

The FDA does not evaluate compounded medications for safety, effectiveness, or quality before they are dispensed.

Compounded medications may differ from FDA-approved commercially available medications.

Availability of compounded medications may change at any time based on:

• Federal law.
• State law.
• Pharmacy policy.
• Provider discretion.
• Ingredient availability.
• Regulatory guidance.
• Medical standards.
• Safety concerns.
• Supplier availability.

ElliotMeds may modify, pause, remove, substitute, or discontinue compounded medication offerings at any time.

You should discuss the risks, benefits, alternatives, and uncertainties of compounded medications with your provider before starting treatment.

Some treatments, peptides, compounds, or uses discussed on the ElliotMeds website may not be FDA-approved.

Some products may be prescribed only when a licensed provider determines that such treatment is medically appropriate for the individual patient.

You understand that non-FDA-approved treatments may involve additional uncertainty.

You understand that available research, safety data, effectiveness data, dosing standards, and regulatory status may vary by product.

Website content is informational only and does not guarantee that any specific product is safe, effective, appropriate, available, or approved for you.

Only a licensed provider can determine whether a treatment is medically appropriate.

You should ask your provider about:

• Potential benefits.
• Known risks.
• Unknown risks.
• Side effects.
• Alternatives.
• Contraindications.
• Drug interactions.
• Proper use.
• Storage.
• Follow-up requirements.

If a licensed provider issues a prescription, the prescription may be sent to a licensed pharmacy for fulfillment.

The pharmacy is responsible for:

• Reviewing the prescription.
• Confirming it can be filled.
• Compounding, when applicable.
• Dispensing.
• Labeling.
• Packaging.
• Shipping.
• Providing pharmacy-related instructions.
• Complying with pharmacy laws and regulations.

The pharmacy may refuse to fill a prescription if it determines that fulfillment is not appropriate, lawful, available, or consistent with pharmacy policy.

ElliotMeds is not responsible for pharmacy decisions, pharmacy delays, pharmacy inventory limitations, or pharmacy refusal to dispense.

Approved prescriptions may be shipped directly from a licensed pharmacy to the patient.

Shipping timelines are estimates only and are not guaranteed.

Shipping may be affected by:

• Pharmacy processing time.
• Carrier delays.
• Weather.
• Holidays.
• Incorrect address.
• Patient unavailability.
• Inventory limitations.
• Temperature-sensitive packaging requirements.
• Regulatory restrictions.
• Verification requirements.

You are responsible for providing a complete and accurate shipping address.

You are responsible for promptly retrieving delivered packages.

You are responsible for reviewing tracking updates.

You are responsible for opening packages promptly and following storage instructions.

ElliotMeds is not responsible for delays, losses, theft, damage, spoilage, or failed delivery caused by incorrect address, carrier error, weather, unattended packages, or user failure to retrieve the package.

If you experience a shipping issue, contact support@elliotmeds.com promptly.

By submitting payment information, you authorize ElliotMeds and its payment processing partners to charge your selected payment method for authorized purchases.

You agree to provide accurate billing information.

You represent that you are authorized to use the payment method provided.

You agree not to use stolen, unauthorized, fraudulent, or disputed payment methods.

Prices are displayed before checkout and may change at any time before purchase.

Payment may include, depending on the treatment program:

• Platform access.
• Telehealth coordination.
• Provider review coordination.
• Treatment program administration.
• Pharmacy coordination.
• Medication cost.
• Shipping.
• Support services.
• Compliance and operational services.

Payment does not guarantee a prescription.

Payment does not guarantee a specific medication or dosage.

Payment does not guarantee medical results.

If you are not approved for treatment by a licensed provider, you are eligible for a full refund as described in these Terms.

ElliotMeds may offer subscription plans, refill programs, recurring treatment programs, or recurring billing options.

By enrolling in a subscription, you authorize ElliotMeds and its payment processor to charge your payment method on a recurring basis at the disclosed price and billing interval.

Subscription charges may continue until canceled.

You are responsible for canceling before the renewal date if you do not want to be charged for the next billing cycle.

Cancellation stops future billing but does not guarantee cancellation of any order already submitted to pharmacy processing.

Once a subscription order, refill, or treatment shipment has entered pharmacy processing, refunds are not available.

A subscription does not guarantee continued prescription approval.

Each refill or continuing treatment may require provider review.

A provider may pause, deny, adjust, or discontinue treatment at any time based on medical judgment.

ElliotMeds may change subscription pricing, treatment availability, refill timing, pharmacy partners, or subscription features with notice where required by law.

If your payment method fails, ElliotMeds may retry the charge, pause your subscription, cancel your subscription, or request updated payment information.

You may contact support@elliotmeds.com for subscription assistance.

You may request cancellation of an order or subscription by contacting support@elliotmeds.com.

Cancellation requests are not guaranteed if the order has already entered pharmacy processing.

Orders are not refundable after pharmacy processing begins.

Subscription cancellation applies only to future billing cycles and future orders that have not entered pharmacy processing.

ElliotMeds may cancel orders for any reason, including:

• Provider denial.
• Pharmacy inability to fill.
• Payment failure.
• Fraud risk.
• Eligibility issue.
• Regulatory restriction.
• Safety concern.
• Incorrect information.
• Abuse of platform policies.

If ElliotMeds cancels an order before pharmacy processing and no treatment is provided, the user may be eligible for a refund.

If you believe there is a billing error, unauthorized charge, duplicate charge, or other payment issue, you agree to contact ElliotMeds first at support@elliotmeds.com before filing a chargeback or payment dispute.

ElliotMeds will review billing concerns in good faith.

You agree not to file improper chargebacks for valid charges.

You agree not to dispute a valid charge because:

• You changed your mind after pharmacy processing began.
• You did not receive the results you expected.
• Your provider modified your requested dosage.
• You failed to provide accurate information.
• You failed to respond to provider or support communications.
• You entered an incorrect shipping address.
• You failed to retrieve your package.
• A carrier delayed delivery.
• You did not understand that prescriptions are not guaranteed.
• You did not understand that refunds are unavailable after pharmacy processing begins.

ElliotMeds reserves the right to suspend or terminate accounts associated with chargeback abuse, payment fraud, or repeated billing disputes.

ElliotMeds services are generally cash-pay.

ElliotMeds does not guarantee insurance coverage, insurance reimbursement, HSA reimbursement, FSA reimbursement, or third-party reimbursement.

You are responsible for all charges.

Receipts may be provided upon request, but reimbursement is not guaranteed.

You should contact your insurance plan, HSA administrator, or FSA administrator before using insurance-related funds.

A provider may require lab work before prescribing or continuing treatment.

A provider may require follow-up chart reviews.

A provider may request updated health information.

You are responsible for completing requested lab work and follow-up care.

Failure to complete required labs, follow-ups, or medical updates may result in treatment delay, denial, pause, or discontinuation.

ElliotMeds is not responsible for delays caused by your failure to complete required steps.

You may be required to create an account to use certain ElliotMeds services.

You agree to provide accurate account information.

You are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activity that occurs under your account.

You agree not to share your account with others.

You agree to notify ElliotMeds promptly if you suspect unauthorized access.

ElliotMeds may suspend or terminate accounts for security, fraud, safety, legal, or compliance reasons.

You agree not to:

• Use the website or services for unlawful purposes.
• Provide false, incomplete, or misleading information.
• Misrepresent your identity.
• Create accounts for other people without authorization.
• Use another person’s payment method without permission.
• Attempt to obtain medication through deception.
• Pressure providers to prescribe medication.
• Resell, share, transfer, or redistribute medication.
• Use medication contrary to provider instructions.
• Abuse, threaten, harass, or mistreat ElliotMeds staff, providers, or pharmacy partners.
• File fraudulent chargebacks.
• Interfere with website security.
• Attempt to hack, scrape, reverse engineer, or disrupt the website.
• Upload malicious code.
• Use the platform to violate any law or regulation.
• Use the platform in a way that creates safety, legal, regulatory, or payment processing risk.

Violation of this section may result in denial of service, account termination, cancellation of orders, reporting to appropriate parties, and other remedies available under law.

You agree to report side effects, adverse reactions, or health changes to your provider.

You should stop using medication and seek medical guidance if instructed by your provider.

You should seek emergency medical care immediately for severe or urgent symptoms, including but not limited to:

• Trouble breathing.
• Chest pain.
• Severe allergic reaction.
• Swelling of the face, lips, tongue, or throat.
• Severe abdominal pain.
• Severe vomiting.
• Fainting.
• Severe dizziness.
• Signs of infection.
• Thoughts of self-harm.
• Any other emergency symptoms.

ElliotMeds is not an emergency medical provider.

Content on ElliotMeds.com is for general informational and educational purposes only.

Website content is not medical advice.

Website content is not a diagnosis.

Website content is not a treatment plan.

Website content is not a prescription.

Website content does not replace chart review by a licensed healthcare provider.

Treatment descriptions, potential benefits, educational materials, FAQs, marketing materials, and product descriptions are general information only.

Only a licensed provider can determine whether a treatment is appropriate for you.

Individual results vary.

ElliotMeds does not guarantee:

• Weight loss.
• Muscle gain.
• Improved performance.
• Improved appearance.
• Increased energy.
• Improved recovery.
• Anti-aging results.
• Hormonal changes.
• Specific lab results.
• Symptom improvement.
• Any specific medical outcome.

Testimonials, examples, educational content, or marketing materials do not guarantee that you will experience similar results.

Your use of ElliotMeds services is also governed by the ElliotMeds Privacy Policy.

By using the services, you consent to the collection, use, storage, and disclosure of your information as described in the Privacy Policy.

ElliotMeds may share information as necessary with:

• Healthcare providers.
• Pharmacies.
• Laboratories.
• Payment processors.
• Technology vendors.
• Customer support vendors.
• Compliance vendors.
• Shipping carriers.
• Other service providers needed to operate the platform.

ElliotMeds uses reasonable administrative, technical, and physical safeguards designed to protect user information.

No electronic system is completely secure, and ElliotMeds cannot guarantee absolute security.

By using ElliotMeds services, you consent to receive communications electronically.

These communications may include:

• Account messages.
• Intake updates.
• Provider messages.
• Pharmacy updates.
• Payment notices.
• Shipping notices.
• Refill reminders.
• Subscription notices.
• Safety communications.
• Legal notices.
• Marketing communications, where permitted.

Communications may be sent by email, text message, phone call, portal message, or other electronic method.

You are responsible for keeping your contact information current.

You may opt out of marketing communications as permitted by law, but you may still receive service-related, transactional, medical, legal, or safety communications.

You consent to electronic records and electronic signatures.

You agree that clicking a checkbox, submitting a form, creating an account, signing electronically, completing checkout, or using the website may constitute your electronic signature.

Electronic signatures have the same legal effect as handwritten signatures.

You may request copies of certain records by contacting support@elliotmeds.com.

ElliotMeds may verify your identity, age, location, medical eligibility, address, and payment information.

Verification may be performed directly or through third-party vendors.

ElliotMeds may delay, deny, cancel, or suspend services if verification fails.

ElliotMeds may request additional information or documentation.

ElliotMeds may cancel orders that appear fraudulent, unauthorized, abusive, unsafe, or non-compliant.

Treatment availability may change at any time.

ElliotMeds may add, remove, modify, pause, or discontinue treatment options.

Treatment availability may depend on:

• Provider discretion.
• Pharmacy availability.
• Ingredient availability.
• State law.
• Federal law.
• Clinical guidance.
• Safety concerns.
• Regulatory changes.
• Payment processing rules.
• Inventory limitations.

ElliotMeds is not required to continue offering any specific medication, dosage, treatment category, pharmacy option, subscription plan, or service.

ElliotMeds intends to operate in compliance with applicable laws and regulations.

ElliotMeds may modify, pause, restrict, or discontinue services as necessary to comply with:

• Federal law.
• State law.
• Medical board rules.
• Pharmacy board rules.
• FDA guidance.
• Telehealth regulations.
• Privacy regulations.
• Payment processor requirements.
• Pharmacy partner requirements.
• Clinical safety standards.

If a service, medication, pharmacy option, or treatment becomes unavailable due to legal, regulatory, clinical, pharmacy, or payment processing reasons, ElliotMeds may cancel the order, issue a refund if applicable, offer an alternative if medically appropriate, or discontinue the service.

ElliotMeds may work with third parties, including:

• Healthcare providers.
• Pharmacies.
• Laboratories.
• Payment processors.
• Technology providers.
• Shipping carriers.
• Customer support vendors.
• Compliance vendors.

ElliotMeds is not responsible for third-party acts or omissions outside its control.

Third-party services may have their own terms, policies, procedures, and legal obligations.

All content on ElliotMeds.com is owned by ElliotMeds or its licensors unless otherwise stated.

This includes:

• Website design.
• Logos.
• Branding.
• Text.
• Images.
• Graphics.
• Forms.
• Workflows.
• Software.
• Treatment descriptions.
• Educational materials.
• Marketing materials.
• Page layouts.
• Service names.

You may use the website only for your personal, lawful use.

You may not copy, reproduce, distribute, modify, sell, scrape, reverse engineer, or exploit ElliotMeds content without written permission.

The website and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, ElliotMeds disclaims all warranties, express or implied, including:

• Implied warranties of merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Accuracy.
• Availability.
• Reliability.
• Uninterrupted access.
• Error-free operation.
• Specific medical outcomes.
• Specific treatment results.
• Specific delivery timelines.
• Continued availability of any medication or service.

ElliotMeds does not guarantee that the website will always be secure, uninterrupted, available, accurate, or error-free.

To the fullest extent permitted by law, ElliotMeds LLC and its owners, officers, employees, contractors, vendors, service providers, affiliates, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or lost-profit damages.

This includes damages arising from:

• Use of the website.
• Inability to use the website.
• Medical outcomes.
• Provider decisions.
• Pharmacy decisions.
• Pharmacy delays.
• Shipping delays.
• Carrier errors.
• User-provided inaccurate information.
• Medication misuse.
• Unauthorized account access.
• Payment issues.
• Third-party service failures.
• Regulatory changes.
• Treatment unavailability.
• Subscription issues.

To the fullest extent permitted by law, ElliotMeds’ total liability for any claim shall not exceed the amount paid by the user for the specific service or order giving rise to the claim.

Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

You agree to defend, indemnify, and hold harmless ElliotMeds LLC and its owners, officers, employees, contractors, vendors, service providers, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Your use of the website or services.
• Your violation of these Terms.
• Your violation of any law or regulation.
• Your false, incomplete, or misleading information.
• Your misuse of medication.
• Your failure to follow provider instructions.
• Your resale, sharing, or transfer of medication.
• Your unauthorized use of another person’s information or payment method.
• Your chargeback abuse or payment fraud.
• Your violation of another person’s rights.
• Your negligent, reckless, fraudulent, or unlawful conduct.

ElliotMeds may suspend, restrict, or terminate your account or access to services at any time if ElliotMeds believes that:

• You violated these Terms.
• You provided false information.
• You engaged in payment fraud.
• You filed improper chargebacks.
• You attempted to obtain medication improperly.
• You misused medication.
• You created safety concerns.
• You violated law or regulation.
• You abused staff, providers, or pharmacy partners.
• Continued service would create legal, regulatory, medical, safety, or payment processing risk.

Termination does not relieve you of payment obligations for valid charges.

ElliotMeds may retain records as required or permitted by law.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Except as otherwise required by applicable law or the arbitration provisions below, any dispute related to these Terms or ElliotMeds services shall be handled under California law.

Before filing a claim, arbitration, lawsuit, chargeback, or formal dispute, you agree to first contact ElliotMeds at legal@elliotmeds.com or support@elliotmeds.com and attempt to resolve the issue informally.

Your notice should include:

• Your full name.
• Your account email.
• Your order number, if applicable.
• A description of the issue.
• The resolution you are requesting.
• Any supporting documents.

ElliotMeds will review the dispute in good faith.

The parties agree to attempt informal resolution for at least 30 days before initiating arbitration, unless immediate legal action is required by law.

You and ElliotMeds agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, your account, payment, subscriptions, services, telehealth coordination, pharmacy coordination, or any relationship with ElliotMeds shall be resolved by binding arbitration, rather than in court, except as stated below.

This arbitration agreement applies to claims based on contract, tort, statute, fraud, misrepresentation, consumer protection, negligence, equity, or any other legal theory.

The arbitration shall be administered by a neutral arbitration provider, such as the American Arbitration Association or JAMS, under applicable consumer arbitration rules.

The arbitration shall take place in California unless the parties agree to remote arbitration, written submissions, or another location.

The arbitrator shall have authority to award the same individual relief that a court could award, subject to the limitations in these Terms.

The arbitrator’s decision shall be final and binding.

Judgment on the arbitration award may be entered in any court with proper jurisdiction.

Either party may bring an individual claim in small claims court if the claim qualifies.

ElliotMeds may seek injunctive or equitable relief in court to protect:

• Intellectual property.
• Confidential information.
• Website security.
• Platform integrity.
• Fraud prevention.
• Unauthorized access.
• Misuse of services.

Nothing in these Terms prevents either party from reporting concerns to government agencies or cooperating with lawful investigations.

You and ElliotMeds agree that disputes must be brought only on an individual basis.

You may not bring claims as a plaintiff or class member in any class action, collective action, consolidated action, private attorney general action, or representative action.

The arbitrator may not combine claims from multiple users into one proceeding.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim.

If this class action waiver is found unenforceable as to a particular claim, that claim may proceed in court, but the rest of the arbitration agreement shall continue to apply to all other claims to the fullest extent permitted by law.

To the fullest extent permitted by law, you and ElliotMeds knowingly and voluntarily waive any right to a jury trial for any dispute not subject to arbitration.

ElliotMeds shall not be liable for delays or failures caused by events outside its reasonable control.

These events may include:

• Natural disasters.
• Weather events.
• Public health emergencies.
• War.
• Terrorism.
• Civil unrest.
• Labor disputes.
• Carrier delays.
• Pharmacy disruptions.
• Supplier shortages.
• Power outages.
• Internet outages.
• Technology failures.
• Payment processor outages.
• Government action.
• Regulatory changes.
• Any other event outside ElliotMeds’ reasonable control.

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts shall remain in full force and effect.

The invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, if permitted by law.

ElliotMeds’ failure to enforce any provision of these Terms does not waive ElliotMeds’ right to enforce that provision later.

Any waiver must be in writing and signed by ElliotMeds.

You may not assign or transfer your rights or obligations under these Terms without ElliotMeds’ prior written consent.

ElliotMeds may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, restructuring, change of control, or transfer of business operations.

These Terms, together with any applicable Privacy Policy, Telehealth Consent, refund policy, subscription terms, checkout disclosures, and other policies posted by ElliotMeds, constitute the entire agreement between you and ElliotMeds regarding your use of the website and services.

For customer support, billing questions, refunds, subscription cancellations, pharmacy coordination questions, or general service issues, contact:

support@elliotmeds.com

For legal notices or legal questions, contact:

legal@elliotmeds.com